If you are still having login issues, try clearing your browser’s cache and restarting your web browser. If you continue to get this message, you can call Health Connector customer service for help at 1-877-MA-ENROLL (1-87), or TTY 1-87 for people who are deaf, hard of hearing, or speech disabled. If you are not sure where to fax or mail documents, contact the MassHealth Customer Services Center at 1-80. If you get a message that there is already an account created with your login information, you may need to go through the “I forgot my account username and/or password” process as described above. ENSURE that faxed documents are readable and lightened (if necessary). When I try to sign in, I get a message that there is already an Optum ID account If you are not able to get back into your account by clicking the “Forgot username” or “Forgot Password” links (see above), you can call Health Connector customer service for help at 1-877-MA-ENROLL (1-87), or TTY 1-87 for people who are deaf, hard of hearing, or speech disabled. What should I do?įirst, follow the instructions above to reset your username or password. Please note: The only required information for this form is your first name and your last name. If this happens, please add the email your safe-senders list. Please note that these emails will come from Optum ID If you do not get an email within a few minutes, check your email’s spam or junk email folder. She stated I should have received notification back in November which I did not. So, without any notification I was penalized. I was told that the plan I was on went up on prices. If you forget your username or password, you can go to the account sign in page and click on the link “Forgot Username” or “Forgot Password” to get an email from Optum ID that will include information and instructions to get back into your account. On Health Connector deducted 348 out of my checking account. If you don’t remember your login information, you can reset your username or password.
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